At Active Mind and Body all information collected about your health will be done in a respectful and professional manner. The type of information collected will only be that required to help us provide you with the best possible care.
All documents will be stored for a minimum of 7 years and will be kept in a secure location. Client files are only used to assist staff in their service delivery and are available if you would like to see them.
Confidentiality is a very important consideration at Active Mind and Body and we will do our utmost to maintain your confidentiality. The only time’s when confidentiality will be broken will be at your request, under subpoena or if a client has disclosed information that implies serious intent to harm themselves or someone else.
If you have a complaint about the way your health information has been handled contact the owner and manager (Dean Smith) or the Office of the Health Services Commissioner (1800 136 066).